delivery policy

Products purchased from us can be collected at our shops or delivered to the physical address registered against your account.

We offer free delivery within South Africa for qualifying orders. Orders for delivery within the Western Cape of R450 (including VAT) or more and which do not include furniture items are delivered free of charge. Orders for delivery in other South African provinces of R750 (including VAT) or more and which do not include furniture items are delivered free of charge. For orders below these thresholds, a R75 delivery fee will be charged. For orders which include furniture items, a R175 delivery fee will be charged for deliveries in the greater Cape Town area; for deliveries outside the greater Cape Town area we will need to quote separately for road freight.

Orders will be processed and dispatched subject to receipt of payment or credit terms being agreed and delivery address details being correct. Delivery will be made between 8am and 5pm during weekdays only. No deliveries are made on weekends or public holidays. Please allow 1-5 working days for delivery. While we are firmly committed to arranging delivery within estimated delivery times, we are unable to guarantee that all orders will be delivered within the stipulated time frame. You will be required to sign for delivery and you may be asked to provide a valid form of identification when your order is delivered.

For customers in the greater Cape Town area, if COD terms apply, the exact amount including change needs to be paid as our drivers are not able to provide change. If you provide us or the courier company with unique delivery instructions, for example, for your order to be left with security at your building or with a neighbour, this will be at your risk.

If you are not available to take delivery of your order or, if COD terms apply, you are unable to pay for your order in full at the time of delivery, the order will be returned to us and we will charge you a delivery fee of R75. A Customer Service Representative will call you to discuss the situation and you will then need to collect your order or make payment in advance of any further delivery attempt, which will be in our sole and absolute discretion. If we are unable to contact you, despite all reasonable attempts to do so, we reserve the right to cancel your order and refund to you the purchase price already paid less our reasonable administration charges including the costs incurred in attempting to deliver your order or arranging for the return of your order.

Please note that it may not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and will arrange for cancellation of the order or delivery to a different delivery address. For remote areas or bulk shipments, deliveries will be handled by a road fright company arranged by us. All road freight fees will be charged at standard rates. Insurance of products delivered by road freight is your responsibility as goods are consigned at your risk.

We are not liable for any incorrect Order or delivery where you make an error in the information that you provide to us (for example, if you provide the incorrect delivery address or submit an incorrect Order). While we try to ensure a smooth delivery process, if we are unable to meet the estimated delivery timeframes, you accept and agree that we will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your Order. All risk in the products will pass to you upon delivery. From the time when the risk passes to you, we will not be liable for any loss or destruction of the products.

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